Terms of Service
Please review the terms and conditions that govern all orders, deliveries, and customized food preparations at The Baker Bro.
Last Updated: October 2026 • Effective in Jalandhar, Punjab
Acceptance of Terms
By accessing our website, placing an order online via WhatsApp or our digital menu, or dining with us, you acknowledge and agree to be bound by these terms. If you do not agree with any part of these terms, please do not place an order.
100% Pure Vegetarian & Eggless Guarantee
All designer cakes, celebration pastries, gourmet breads, and desserts baked by The Baker Bro are handcrafted strictly without eggs (100% Eggless Purity), using premium imported ingredients and dairy.
Order Placement & Confirmation
• Online & WhatsApp Orders: Orders initiated through this digital catalog are routed directly to our kitchen team via WhatsApp or phone. An order is deemed confirmed once our order captain verifies product availability, prep time, and delivery location.
• Custom Cakes & Bulk Party Orders: Customized designer cakes and bulk party packages require advance notice (minimum 4 to 24 hours depending on complexity) and may require a partial advance deposit confirmed over WhatsApp.
• Pricing & Availability: All prices are displayed in Indian Rupees (INR) and are inclusive of standard local preparation costs unless specified otherwise. We reserve the right to amend prices or substitute seasonal garnishes with prior notice.
Delivery Policy & Timeframes
We deliver across Jalandhar and surrounding nearby areas. While our kitchen endeavors to dispatch all hot fast food within 30-45 minutes and scheduled celebration cakes at the designated time slot, delivery timelines may occasionally be influenced by traffic, severe weather, or festival rush.
Please ensure the delivery address and contact numbers provided are accurate. We cannot be held liable for delayed deliveries resulting from incorrect contact details or unreachable recipients.
Cancellations & Refunds
• Fresh Food / Kitchen Orders: Due to the perishable nature of fresh culinary preparations, orders cannot be cancelled once cooking or baking has commenced.
• Custom Cakes: Cancellation requests for custom celebration cakes must be submitted at least 12 hours prior to the scheduled delivery slot.
• Damaged or Incorrect Items: In the rare event of transit damage or an incorrect dish, please share a photo with our WhatsApp support line immediately upon receipt for an instant replacement or credit refund.
Contact & Dispute Resolution
For any questions regarding these terms, your orders, or feedback, please contact us at: